by Jim Sterne | Oct 26, 2017 | News
Artificial Intelligence (AI) and Machine Learning (ML) are some of the hottest topics right now. The term “AI” is thrown around casually every day. You hear aspiring developers saying they want to learn AI. You also hear executives saying they want to implement AI in...
by Jim Sterne | Oct 26, 2017 | Blog
Customers’ bots and agents will work on their behalf Pardon me, Sir. Yes, Jeeves? The Air Bag light is now lit. Yeah, I saw that. What’s that about? Of the 63 things that could be wrong, the most common is a misconnection in the wiring harness. It will cost $150...
by Jim Sterne | Oct 26, 2017 | News
by Brian Solis is a digital analyst, speaker and the author of X: Where Business Meets Design Remember when traditional marketing was overwhelmingly successful? Neither do I. In an era of great innovation, marketing still largely operates with legacy...
by Jim Sterne | Oct 25, 2017 | News
Companies that often deal with customer queries need to pay attention to their customer service. When a customer has a question to ask, the company should ensure they have multiple channels available for the customer to get a hold of a customer service agent to...
by Jim Sterne | Oct 25, 2017 | News
It’s said that ‘great stories happen to those who can tell them,’ and in today’s ever-evolving world of marketing, this definitely seems very apt. Globalisation has brought about greater competition. Today, consumers have more choices...
